Attend the queue as a team
With Receive chats on, the team sees who is waiting, takes a chat from the queue, answers it, transfers it to a colleague or ends it. A chat where nobody writes for a few minutes closes by itself.
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With Receive chats on, the team sees who is waiting, takes a chat from the queue, answers it, transfers it to a colleague or ends it. A chat where nobody writes for a few minutes closes by itself.